Frequently Asked Questions: Account Management
Listed below are a few of the most frequently asked questions about managing accounts.
Account Management & Common Questions
Register Your Account
This section guides new users through the process of creating an online account, allowing them to manage their storage unit and billing information with ease. Register Your Account
Sign Into Your Account
Learn how to access your existing account to view and manage your storage units, payments, and personal details. Sign Into Your Account
Reset Your Password
Find instructions on how to securely reset your password if you’ve forgotten it or need to regain access to your account. Reset Your Password
Change Password
This section explains how to update your password regularly to keep your account secure. Change Password
My Units
Access details about the storage units you’ve rented, including unit location, size, and rental agreements. My Units
Account Details
Review and update your personal information, such as contact details and preferences, to keep your account current. Account Details
Manage Billing Information
Easily update your payment methods and review past transactions to ensure your billing information is accurate. Manage Billing Information
Setup AutoPay
Learn how to set up automatic payments to streamline your billing and avoid late fees. Setup AutoPay
Tenant ID
Locate your unique Tenant ID under My Units in your account, which identifies your rental account and is used for account management and communication with the facility. My Units
Gate Code Location
Find your gate code, which grants you secure access to the storage facility, allowing you to enter and exit as needed. Located under My Units in your account next to your rented storage unit Find My Gate Code
Frequently Asked Account Questions
How Do I Update My Account Information
To update your personal account information including your address, phone number and email address, please visit your SROA account.
What are Tenant Protection Plans (TPP)?
SROA requires all tenants to maintain insurance for their stored items. To assist, we provide multiple affordable options that carry no deductible. Speak with your Property Manager or a Storage Specialist to determine what option best meets your needs.
I Need My Gate Code
Your safety and security are a priority at SROA. Each tenant is provided with a personal and unique facility access entry code. Often they require you to use the symbol * at the start of your code and the # at the end. You can view your gate code within your SROA account by logging in at sroa.com/login. We cannot provide you with this information online without speaking with you to verify your personal information.
How Do I Update My Credit Card?
SROA makes updating your credit card on file easy. As customer data is encrypted and secure, our Storage Specialists do not have access to your credit card. Tenants must visit their online account. Once securely logged in, select the "My Account" which will provide you the option to select "Billing". You can update your card, pre-pay your upcoming rent (Pay Your Bill) button, or review your AutoPay. Once selected you'll be asked to fill in your payment information. If assistance is needed, please contact our Storage Specialist team at 800.457.5678. Our team will be happy to provide you with a unique link via email or SMS to make a one time payment.
How Do I Move Out of My Storage Unit?
Once you have alerted us that you wish to vacate your unit, we contact the Property Manager and note your account with the expected move-out date. We usually request that a tenant provides SROA with proper notice of vacating a unit (minimum of 10 days). Once the property has received this notification, they may contact you for confirmation and next steps. To properly vacate your unit, please do the following:
- Remove and keep the lock
- Remove all contents of the unit
- Sweep it clean
- Leave the door open We appreciate your business and thank you for the opportunity to serve as your storage provider.
I Need to Talk to Someone. What Are Your Call Center Hours?
Most Property Offices are open to serve you 5 days a week: Monday, Tuesday, Thursday, Friday 9:30am – 5:30pm Saturday 9:30am – 4:00pm We have many locations that are open on Wednesday. Please check our website for site specific hours of operation. Additionally, our team of Storage Specialists are available to assist 7 days a week. They can be reached Monday through Friday 8am to 8pm ET and Saturday & Sunday from 9am to 5:30pm ET at 800-457-5678.