The SROA Storage Rental Process

Your Step-by-Step Guide to Moving Into a Storage Unit

Moving into a storage unit doesn’t have to be stressful. Follow these simple steps to make the process smooth:

Step 1: Choose the Right Unit

Assess Your Needs: Determine the size of the unit you need based on what you plan to store. Our size guide can help you estimate the space required. Select Your Unit: Once you’ve found the perfect unit, reserve or move in online, over the phone, or in person. We’ll confirm your details and provide you with all the information you need to make your move in easy.

Step 2: Prepare Your Belongings

Gather Packing Supplies: Make sure you have boxes, tape, bubble wrap, and other packing materials. Label your boxes clearly to make unpacking easier. Pack Smart: Place heavier items at the bottom of boxes and wrap fragile items securely. Disassemble large furniture if possible to save space.

Step 3: Move In Day

Check-In at the Office: When you arrive at the facility, stop by the office to complete any necessary paperwork and receive your access code or key. Access Your Unit: Use your access code to enter the facility and locate your unit. Our team will be on hand to answer any questions and provide assistance if needed. Unload Your Items: Start by placing larger items at the back of the unit and stack boxes on top of each other. Leave a walkway for easy access to your belongings.

Step 4: Secure Your Unit

Lock Your Unit: Ensure your unit is securely locked before you leave. You can use your own lock or purchase one from our office for added security. Update Your Contact Information: Make sure we have your current phone number and email address so we can reach you if necessary.

Step 5: Manage Your Account

Set Up Payment: Choose your preferred payment method, whether it’s online, over the phone, in person, or through AutoPay. Stay on top of your account to avoid any interruptions in access. Visit Your Unit as Needed: Access your unit whenever you need to during facility hours. Our secure, well-lit environment ensures your belongings are always safe.

Moving into your storage unit is a straightforward process, and we’re here to help every step of the way. If you have any other questions or need assistance, don’t hesitate to reach out to our team.

What should I do if I need to change my move-in date?

If you need to adjust your move-in date, simply contact our office as soon as possible. We’ll work with you to reschedule and ensure your unit is ready when you need it.

Can I get help moving my items into the unit?

While we don’t provide moving services, we can recommend local movers who can assist you. Our team is also available to answer any questions during your move.

What items are not allowed in the storage unit?

For safety reasons, certain items are prohibited, including hazardous materials, flammable liquids, explosives, and perishable goods. Please refer to our guidelines for a full list of prohibited items.

How do I access my unit after hours?

Access to the facility is restricted outside of regular hours for security reasons. If you anticipate needing access after hours, please contact our office to discuss your options.

What if I need a different size unit after moving in?

If you realize you need a larger or smaller unit, let us know. We’ll do our best to accommodate your request and make the transition as smooth as possible.

How secure is the storage facility?

Our facility is equipped with state-of-the-art security features, including 24/7 video surveillance, gated access, and well-lit areas. Each unit is individually locked, and only you have the key or access code.

What if I forget my access code or lose my key?

If you forget your access code or lose your key, visit our office with a valid ID, and we’ll assist you in regaining access to your unit. For security reasons, we take extra precautions to verify your identity.

Are there any restrictions on how I can arrange my items in the unit

You are free to arrange your items as you like within your unit, but we recommend keeping a clear walkway and placing frequently accessed items near the front. Avoid stacking heavy items on top of fragile ones to prevent damage.

How long can I rent the storage unit?

Our rental agreements are flexible, allowing you to rent a unit on a month-to-month basis. You can store your items for as long or as short a period as you need.

I Need to Talk to Someone. What Are Your Call Center Hours?

Most Property Offices are open to serve you 5 days a week: Monday, Tuesday, Thursday, Friday 9:30am – 5:30pm Saturday 9:30am – 4:00pm We have many locations that are open on Wednesday. Please check our website for site specific hours of operation. Additionally, our team of Storage Specialists are available to assist 7 days a week. They can be reached Monday through Friday 8am to 8pm ET and Saturday & Sunday from 9am to 5:30pm ET at 800-457-5678.